You no longer have access to critical data and you need someone to recover that data for you. Now that you're looking for data recovery specialists, we want to make sure that you ask all the right questions. First, ask what kind of devices they work with. Do they work with hard drives, solid state drives, RAID arrays, flash drives, picture devices and more? Be sure to ask if the company's lab has a clean room (which is to say, a room specifically designed to reduce airborne particles that could potentially harm your exposed device). If you were to ask us that question, we would tell you that the clean rooms located in our labs and all of our work is done right here in our Houston lab. You would certainly want to find out how long they've been in business - that will allow you to gauge their experience in the industry (maybe they have over 30 years of experience like we do). You probably also want to find out what companies they've worked with in the past (for example, have they worked with Fortune 500s like Oracle, Bell Helicopter, TXU Energy or the FBI?). And if they're local to you (especially if they're in the Katy area, like ACE Data Recovery is), that would be a huge benefit. That way, even if you decided to ship your device instead of taking the drive to an office, it would be received much more quickly.